24/7 Support
Management and support
DataFast Proxies are always active in preventing support incidents. We develop our Technology to monitor and prevent support tickets, ensuring an SLA (UPTIME) of 99.99%!
- We monitor the availability of our services
- Connection latency monitoring
- Follow-up of final desired routes
- Automated re-establishment of services
- Support 24/7 365 days a year
DataFast has a 24/7 highly trained humanized support team, who will provide you with the best expert advice and a second to none support experience! We monitor and ensure usage of our services, provide maximum quality and high availability.
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What is the SAL of IPv6 Proxy services?
DataFast Proxies services are a high Availability IPv6 Proxy service with a guaranteed SLA of 99.9%.
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What was automated in support?
Initial support requests were fully automated, based on the most common requests as well as working tests.
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Does the platform have a knowledge base?
The main difficulties in using our services are related to the lack of technical capacity (knowledge). That's why we have a very broad knowledge base available to our customers.
