Management and support
DataFast Proxies are always active in preventing support incidents. We develop our Technology to monitor and prevent support tickets, ensuring an SLA (UPTIME) of 99.99%!
- We monitor the availability of our services
- Connection latency monitoring
- Follow-up of final desired routes
- Automated re-establishment of services
- Support 24/7 365 days a year
DataFast has a 24/7 highly trained humanized support team, who will provide you with the best expert advice and a second to none support experience! We monitor and ensure usage of our services, provide maximum quality and high availability.
What is the SAL of IPv6 Proxy services?
DataFast Proxies services are a high Availability IPv6 Proxy service with a guaranteed SLA of 99.9%.
What was automated in support?
Initial support requests were fully automated, based on the most common requests as well as working tests.
Does the platform have a knowledge base?
The main difficulties in using our services are related to the lack of technical capacity (knowledge). That's why we have a very broad knowledge base available to our customers.